A customer in Austria sends us plastic trays for packaging of the product we manufacture for them. It's not something we pay for. They've been sending these trays for years, but first time for this year. Today the UPS account has a $714 invoice separate from the usual weekly invoice.
The trays arrived in a box about 50 lbs, valued at $350. The tariff was $700 and fees $14. The HTS code on the invoice was 9903.85.68, a 200% tariff for Aluminum products of unknown origin. There's no aluminum in the box. I waited on hold for over 1/2 hour for someone to give me an email address to file a dispute, something I could've found on Reddit in 30 seconds. I just sent the email and we'll see what happens.
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