Tracking toy tariffs

mrboshek said:
A customer in Austria sends us plastic trays for packaging of the product we manufacture for them. It's not something we pay for. They've been sending these trays for years, but first time for this year. Today the UPS account has a $714 invoice separate from the usual weekly invoice.

The trays arrived in a box about 50 lbs, valued at $350. The tariff was $700 and fees $14. The HTS code on the invoice was 9903.85.68, a 200% tariff for Aluminum products of unknown origin. There's no aluminum in the box. I waited on hold for over 1/2 hour for someone to give me an email address to file a dispute, something I could've found on Reddit in 30 seconds. I just sent the email and we'll see what happens.

[email protected]
Click to expand...
Jesus Christ
 
mrboshek said:
Okay, they sent back an auto replay, "our team is currently responding to emails from the week ending 6/21/2025". Couple problems, if you don't pay your invoice, UPS will suspend your account after a certain period and there's a 9.9% late payment fee after 9/11 for this invoice.
Click to expand...
Literally cheaper for your company to pay someone minimum wage to do nothing but call them on like seven different burner cells until someone answers. Fucking ridiculous.
 
Thankfully almost everything we buy is sourced in the US. I can't imagine have to deal with this on a regular basis, especially when it seems like a simple classification error. From their email, it sounds like they're going to request pictures of the item or some kind of paperwork describing it.

They also warn against sending duplicate emails because it will only increase the queue.
 
You must log in or register to reply here.
Back
Top