Funny, after talking about how it's a family run business and how great they are - I got an email today about my Conan order apologizing that there had been an error that occurred when they switched over their site that caused an inaccuracy in their available stock, so my figure is delayed. I assumed it was a mass email, but it was literally just to me, from Sara, and didn't just let me know about the delay but offered either a full refund or to swap out the figure for one of their Asian exclusive versions (sword, helmet, and shield are a little bit different), or if I would be okay with waiting about 40 days for the restock. I don't think I've ever had a company offer me MULTIPLE solutions I'd be happy with before and they really didn't have to go the extra mile. I think literally every other company would've been like sorry, you gotta wait.
Anyway, they continue to impress the hell out of me by proving to be humans behind the website and by actually caring personally about the folks who are buying stuff based on Frank's legacy. Really lovely folks.
(For the record, I assumed they might offer the replacement figure to a bunch of folks and I said I'd be happy to wait if they ran out of the alternate, but Sara said she had one in hand she'd mail out. I'm just blown away by how good they are at taking care of their customers. I hope they have a long successful run at this, cos they deserve it.)