Had an actual good experience with Pulse customer service this week - my Bacara figure showed up broken and they shipped out a replacement without asking me to ship the broken one back. Any time I don't have to deal with shipping I'm happy. (Also, really liked the figure, just wish his right arm didn't snap off!)
Meanwhile, Savage Oppress just arrived and I'm about to crack him open. They really can't make enough characters from the animated shows, IMO. I'll take anyone.