If it wasn't just rhetorical outrage, I just feel that itch to...
It's another word for Brokerage Fee, advancing the payments and doing the paperwork.
You can bypass it if you go to DHL or UPS's office, which is probably going to be at the Airport for most cities. Inconvenient at worst, idiotic use of your time at best. To pile more WTF on here, WTF is the deal with not being able to do this online, on a portal or app, in this day and age?
I guess the positive is Japan DHL is telling you up front rather than pulling you onto Maury for a surprise, or the FedEx special, where they just do it all, then hit you with collections a year later about something you never knew occurred.