X-Men '97

Trunks3540 said:
BBTS has always done right by me. Its just odd they haven't emailed me back yet. Usually they're right on top of it, usually the next day at the latest. But its been 3 business days now so... it probably just has something to do with them being in Minnesota.

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Don't get me wrong:

I bitch BECAUSE this is so out of character. Maybe I caught "Tom" on a bad day, but still...

Regardless, I do believe they're based out of Wisconsin, no?
 
Oh you are fully within your rights to be as petty as you want. And I don't think you are wrong for asking for a replacement sword. I think you overreacted to their response is all.
 
PantherCult said:
Oh you are fully within your rights to be as petty as you want. And I don't think you are wrong for asking for a replacement sword. I think you overreacted to their response is all.
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Let me start here: I understand that there is nothing to gain by continuing this conversation, but just for the sake of morbid curiosity--how so?

I can be as petty as I want, as you say.

I am within reason to ask for a replacement, as you say.

I have shown several people his response who all said the same thing-- "Why is he being so condescending?".

I lead my initial email with letting him know that I only noticed upon opening the item. Where he asked for a picture to show "What I received", thus highlighting his inability to actively read what I, the customer, was saying.

When I respond with genuine confusion as to what he would like for me to show him, I get a response essentially blaming me for opening the item before noticing the thing that is missing was missing. Strike 2 on basic customer service.

I am elated for you that you have experienced no issues with them. I generally do, as well.

But at no point is there a scenario in which I am "overreacting" to obvious attitude from someone in *CUSTOMER SERVICE*, whose job it is to service the customer. To be giving even a minute, PERCEIVED sense of attitude is against every metric of good customer service.

What it should have been is "Oh, I'm sorry to hear this", sees massive 1200 dollar order and only one previous complaint about a misprinted t-shirt, and said "Replacement on its way".
 
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I had BBTS comp me a Super 7 TMNT figure because it had manufacturer glue on it. Basically told me to keep the figure or dispose of it or give it away. So basically free. Of course this was a few years ago. I'm not sure how their customer service has evolved/devolved, but even just running an Ebay store, I'd send another $4 figure or at the very least rip one open and mail the sword. Doesn't seem like something to stand on "the principal of the matter," especially if $1,196 other dollars were spent in good faith.

It reminds me of the inverse of all the people who buy tv's for SuperBowl Sunday, they keep it for a week and then return it and get all their money back, but always make sure to steal the batteries from the remote before doing so. This is like the opposite of that. If someone told me they bought a $1200 tv and the $4 batteries had been stolen out of it, I'd just comp them the batteries.
 
I had a LC Red Sonja figure snap at the torso joint. The barbell snapped in half. It was very thin. They sent me a brand new one and let me keep the original. I managed to fix the broken one with some donated pieces and I kept the replacement they sent me in package and hung it on my wall with my Elvira figure. If she breaks again for some reason then I have the backup. And the only other time I remember is when one of my power ranger belts broke. And they sent me a new one and told me to keep the old one too, again. So I'm gonna give them the benefit right now and just be patient. I have new legs coming now anyway, and as long as those don't fuckin rip too I'm not worried if they don't have any more.

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