I work in insurance. One of our customers called early last week about finding cheaper auto insurance. I looked at his file and noticed we don't write his homeowners. I suggested we could quote that in the same company his auto is in, and it would give him a package discount. "I just paid my home in full so I don't want to do that." I get it, you don't want to have to pay more money while waiting for a refund. I told him I would shop it and see what we could find. He's had three claims THIS YEAR. None of my other companies were even close (one was even double). He said well maybe we can drop collision on a vehicle. I said that was possible and could help. "Let me talk to my wife and I'll let you know." This was a couple of weeks ago. Yesterday he called another local agent and wanted his policies moved there because we were taking too long with the change he wanted. My father (the owner here) asked me about it and I told him exactly what I just typed above. I called him back after and left a voicemail asking about the change and how we could move forward. After I left for the day he called and talked to one of the other ladies in the office and was adamant about not being in this office anymore, and complained about me and my lack of communication (we have a phone service through our IT company that records phone calls), and at one point he said "If I had his money, I'd burn mine." It's nice to know he thinks I'm rich, but that doesn't help the situation.
Rewind to last week. My wife works at an elementary school, and this year is on the playground most of the day. This guys daughter was doing something she shouldn't have been doing. Two other teachers told her to stop, and my wife told her three times to stop, then had her sit on the "time out" bench. The next day, this guy calls the school to complain about my wife making his daughter sit. Maybe I'm always thinking conspiracy, but this can't be a coincidence.
Today, he called a little while ago and spoke to a different lady in the office and apologized to everyone, and all the things he said...and then paid his auto insurance in full.
abc7chicago.com
