Selling Toys - Horror Stories & "Happy" Customers

Ru1977 said:
Ah man. I don't want to be completely calloused toward this guy, but I'm afraid I'm judging him a little bit. It sucks, for sure. If it were me, I'd be happy with whatever consolation chump change slight refund you offered, but I'm also not a real stickler for mint and all that.

So I guess now you're all about buying time for two more weeks. Let him know you're gonna do your best to get some answers, maybe check in with their (presumably) inept and frustrating chatbot CS every few days and let him know about it.
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To be honest, I am on both sides of the feels on this one. On the one hand, absolutely, you buy something premium and you expect to receive everything it comes with unless it's stated otherwise. And although my listing never said "complete" on it, it also doesn't say "missing a batarang." So I do sympathize there, to a degree and I would absolutely want the seller to maybe slip me a few bucks for it. Refund shipping, something. Make an effort.

And I did. I found the missing batarang, which was my fault for missing it, but I found it and shipped it the very next day at my cost ($16 to ship with signature). So on my side of the fence, I made things right and it's not really my fault UPS mucked it up and I see no reason why I should have to accept a return on it. But this dude is apparently "literally crying", in his words, and I never set out to really mess with anyone but this guy really wants to return it over the 1 batarang...so if he's that invested with it, then I have to string this out 2 more weeks. Which sounds pretty bad when I write it out, but...that money's long gone and I'm not operating a business. Just selling personal collection items.

I am absolutely going to keep up with UPS on it and hopefully they find it so we can get this missing part to him. But after 30 days are up, I won't have to worry about it much anymore. It does have the generic $100 insurance on it, so if I actually see any of that money I'll probably split it with him for his trouble. It'll be the most expensive 1/12 batarang in existence lol
 
Alt said:
What's the last place it scanned?

I had an issue years ago with the Taarna from LC and more importantly Executive Replica. They claim they attempted delivery and then just kept it at the Depot but they could not find it and I never had a notice. After a month UPS said it was gone, but ER told me it was a UPS issue while UPS told me it was up to them to refund me so I had to pit them against each other for another month. But it was weird because the tracking put it at my usual final mile depot. Only package I've ever had just ghost.
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The last place it was scanned was a UPS location in Houston, only a couple hours away from this guy. So probably the last stop. It was UPS Ground Saver, or whatever they call Surepost now, so it would have been handed off to USPS for final delivery. Tracking even shows a "postal service number" but when you track it on USPS it says it's not valid. And the tracking info on UPS just says "your shipment has been delayed, however it is processing."
 
That's happened to me before once or twice too. And then one day, out of nowhere, it just gets delivered. It's weird.

If at all possible, I try to avoid any shipping thing that hands off to another shipper for the last stretch. I've never had any luck with it. One time, when it got handed off to FedEx for the last stretch, it got bounced around to hell and back. I live right next door to a FedEx Office location and asked if it could be held there, but they wouldn't allow it because the shipper didn't specify it could be held anywhere else. So I had to go to the regional hub of FedEx, which was literally like this underground bunker out of a frickin' spy movie, with no employees anywhere in sight, down like 7 flights of stairs into the basement and into a customer pickup room that was probably about 10 feet by 10 feet with no decorations, and just a single glass window. Was the most uncomfortable, uncanny backrooms shit I've probably ever experienced. Felt like if I was discovered, I'd be kidnapped and wind up some government experiment.

But I wanted my package, and by God, I got my package. So I think this guy just doesn't want it enough.
 
joshsquash729 said:
I try to avoid any shipping thing that hands off to another shipper for the last stretch.
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That would be my dream, at this point. And only a dream.
Basically every fucking service coming from outside Canada gets handed off to one of these 'never heard of them before today' bullshit shipper companies that sit on packages for weeks, have no phone number, have no email address, and are otherwise completely unreachable. And the original shipper just shrugs at you and says 'you have to contact Shooting Star Mega Transport Excellence Corporation, they're the ones with the package and we have no more details after we hand it over.

Every. Single. Time.
UPS does it. USPS sometimes does it. FedEX does it. DHL does it. The only way I'm definitely getting the package from the original delivery company is if I hire some guy named 'Brayden' to drive his fucking Fiat down to the US to get my package for me.
 
Well, there's your first problem. Shooting Star Mega Transport Excellence Corporation shot my dog and banged my wife and then ordered $5000 worth of room service and charged it to my card. As such, I can't necessarily suggest using their services.

But don't diss my boy Brayden. He's got kids to feed. I don't know if they're even his kids, but he's gotta feed them.

But also, if you're just paying some random guy to do it for you, just hire me instead. I'll do it for $6 and a compliment. I may arrive on a moped with my cat in a satchel on my lap, but at least it won't be in a frickin' Fiat.
 
Damien said:
Every. Single. Time.
UPS does it. USPS sometimes does it. FedEX does it. DHL does it. The only way I'm definitely getting the package from the original delivery company is if I hire some guy named 'Brayden' to drive his fucking Fiat down to the US to get my package for me.
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Reverse is ass, too. Hobby Link Japan, for example, has a self titled cheapest shipping. Never tells you it passes off to UPS, who then pull the broker bullshit.

EMS to Canada Post? Never had duties. Interesting how that works.
 
Alt said:
Reverse is ass, too. Hobby Link Japan, for example, has a self titled cheapest shipping. Never tells you it passes off to UPS, who then pull the broker bullshit.

EMS to Canada Post? Never had duties. Interesting how that works.
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I have a twenty-eight page rant about how brokerage fees are literal extortion and should be illegal.
 
It is still very likely to show up. It hasn’t been out in The weeds that long. If it crossed a USPS point for sorting there’s like a 10% chance it lingers in a hole a few weeks before moving on. (Thanks Republicans). Woe unto any package that falls into the USPS Indianapolis black hole.
 
PanchaMaestro said:
It is still very likely to show up. It hasn’t been out in The weeds that long. If it crossed a USPS point for sorting there’s like a 10% chance it lingers in a hole a few weeks before moving on. (Thanks Republicans). Woe unto any package that falls into the USPS Indianapolis black hole.
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::looks at package currently sitting in USPS Indianapolis::

Oh, no...
 
I had a USPS package sent to my mother for Christmas go on a week long detour AFTER it was right outside her local hub a few days before the holiday, and eventually made it back to her after the holidays (Christmas & New Years).
 
SalemCrow said:
I had a USPS package sent to my mother for Christmas go on a week long detour AFTER it was right outside her local hub a few days before the holiday, and eventually made it back to her after the holidays (Christmas & New Years).
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It's a Festivus miracle!
 
RicksNerdLife said:
::looks at package currently sitting in USPS Indianapolis::

Oh, no...
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For what its worth its worse if it's the international sorting hub in Indy. I run the Discogs store at work. Shit I've seen. I had one package to Germany (Germany! Not Italy or something) take like 3 mos and go Austin-Dallas-Indy- 40 days pass-Hamburg-2 weeks pass-Chicago-2 week pass-Dallas-Hamburg-whatever city it finally went to.
 
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