Selling Toys - Horror Stories & "Happy" Customers

Wouldn't say it's a "horror story", per se, but I've had a couple people recently use the excuse that they want to return something because a family member just died and they need the funds back. I think I've had 4 or 5 of those people in the last year or so. Now, I suppose that may actually be true for some of them, but every single time? I know a lot of people die every day, but they all just happen to be related to the folks who buy from me? The homosexual chemtrails from my daily existence turn the frogs gay, but I didn't think they were out there killing people too.
I had a guy all last week do the:

Monday inquiry. Can maybe come Tuesday or Wednesday.
Can't come Tuesday. Wednesday night.
Actually Thursday.
Actually Friday.
On Sunday they said sorry I just don't have any money to buy this figure right now.

And I told them that's cool. I didn't think you were serious anyway, the fact you couldn't even lock down a pick up told you were a time waste. I already sold it to someone who inquired and showed up within 20 minutes.

They got very upset and I got a lot of joy out of it, but we take what joy we can in 2025.
 
I guess I'm about to have one. I sold a loose figure on ebay, listed as loose, pictured loose, but the guy got it and now wants to return it because he didn't know it was loose. I guess I have three days to decide if I'm gonna or not. So... I guess the best I can do is tell him to send it back and I'll refund the subtotal but all shipping costs are on him. Thoughts?
With this, I did what I said I'd do as far as offering to refund except for shipping costs. He made a stink and argued over whether my listings said "no returns" or not. He finally let that one go. I reiterated that it sucks and I'd rather he not get stuck with something he doesn't want but I also am not eating shipping costs for his mistake. He argued that since he paid the shipping cost to get it sent to him, if I pay shipping to get it back to me that it would be a wash. I never went to college but I feel he's utterly mistaken on how that shit works heh. Ultimately, he is keeping it. I have 1 negative feedback on eBay out of thousands so I'm kinda over living in fear of that.

(My one negative was a guy who changed his mind after I had sent the item but before it had come. Similarly, I told him to just mail it back and I'd refund the item cost. He flipped out and told me he was leaving negative feedback before he even received the item, and made good on that. What's nice is dozens of things I sold after that, it felt like the buyers were purposely mentioning their experience in positive feedback to counter what he'd said in the language they used.)

And with best price, I used to respond "see the listing price". I rarely take offers anymore just because people like to dick around too much. I will send offers when able, and set for counter offers to be off. Take it or leave it, this is just a side hustle to clear out the closet more or less.
 
I know I should, but I don't really read people's feedback for other sellers, be it on ebay, Amazon, wherever. If I see something I like, I usually just get it. I can probably count the number of times on a single hand that I've had it bite me in the ass. If something is taking a bit long to ship, I may go read some feedback, and almost always see them say "it took a while to ship", at which point I just stop worrying. Maybe I still have more faith in humanity than I thought, who knows?
 
Eh, and a lot of times if they try to screw you, eBay or Amazon will protect you so yeah. If they have like 50% negative feedback or something, I will look elsewhere, and if their rating is under 90% I may look to see what the negatives were and sometimes it's clearly just a lot of asshole customers or something that wouldn't apply to the item I'm considering or wouldn't be a concern for me in any way.
 
I’ve had people ask for custom listings for 1 or 2 figures from one listed lot and 1 or 2 from another. I did it once and never heard from the person again. I no longer do that or break up lots. Heck, I don’t even trust seemingly reasonable offers anymore as I’ve had too many people ghost after I accept, tying the listing up for 90 hours. In the immortal words of Sweet Brown, ain’t nobody got time for that.
 
I’ve had people ask for custom listings for 1 or 2 figures from one listed lot and 1 or 2 from another. I did it once and never heard from the person again. I no longer do that or break up lots. Heck, I don’t even trust seemingly reasonable offers anymore as I’ve had too many people ghost after I accept, tying the listing up for 90 hours. In the immortal words of Sweet Brown, ain’t nobody got time for that.
I have had that too! My mind immediately went to "clearly someone selling the same thing and screwing me out of a few days of potentially selling it!"
 
Eh, and a lot of times if they try to screw you, eBay or Amazon will protect you so yeah. If they have like 50% negative feedback or something, I will look elsewhere, and if their rating is under 90% I may look to see what the negatives were and sometimes it's clearly just a lot of asshole customers or something that wouldn't apply to the item I'm considering or wouldn't be a concern for me in any way.
I got screwed by PayPal, and it was such a wild ride, I'm gonna sit down at my desktop and tell you.

Right before Covid 2020 kicked off, I had two waitlist conversions on Mezco come up - The Pink Skull Club. I had set a watch on three of my email accounts, and two came through. They arrived the very day my work shut down for the Quarantine.

Few months in (Canada had a little more Quarantine Time, if I recall), and we all know toy collecting was popping off as people were stuck inside with stimulus checks. In my Mezco groups on FBook, the Skulls starting hitting 700-900USD. Being out of work, and having an extra Skull set, that sounded pretty good.

Posted. Had an inquiry. Guy paid that afternoon. Shipped it out that night.

Delivery date sails by, and a few days later he claims he never got it. Tracking says it was delivered. He says no, refund me, please.

And what flagged for me was, "You have insurance, you'll get paid, too." It was a strange reassurance on top of his refund request. And in that weird Autistic Justice sense (pre-diagnosis, but now I know), I didn't care about insurance. I had sold something, and someone stole it, and this good man was stolen from and denied his honest purchase. It was a violation of the transaction and a wound on me. I had to Batman this shit out. For Justice.

I want to know what happened to it, so I look up where I sent it. It's a sign making business in a strip mall in Middle of Nowhere, Oregon. I call the shop up, explain I may have missent something. Nope. They know his name, he works there and "always takes packages" there.

Oh. Okay, because one went missing. "Oh, on Tuesday? No, I got that one. It was from Canada, which I thought was fun," says the desk clerk.

I respond to the buyer telling him I did some legwork and it was delivered to his job and signed and left with the clerk, and dropped her name.

Here he started sweating, because all grammar and punctuation and politeness ceased from here on. Threated me with bad feedback. Threatened my rep in the Toy Group. Demanded a refund.

A week later, PayPal hits me up and says "Hey, this guy says you never sent it, we have taken 900USD from your account, GFY, thanks."

I contest this. PayPal says the burden is on me to prove it was delivered. From Toronto. The tracking and USPS status isn't enough. They want Proof.

I end up dealing with the local postmaster, and again, this town is Middle of Nowhere, so the post office is three women and two drivers. Such a small post office and such a routine route, the postmaster was able to tell me the mailman's name. She looked it up on her Postal GPS intel. Told me it was delivered that day, at X time, and that time makes sense because that's always when the mailman pulls in there for that strip mall and lunch at subway, usually an Italian sub and Sun Chips.

Great. She also provides SATELLITE PHOTOS of the drop off - you can see the mailman in the truck and entering the sign shop. I didn't even know we were that accurate. That's horrific. Jason Bourne shit in the Post Office.

She co-signs all this and gives it to me for PayPal, with her own Postmaster Statement of Accountability.

PayPal got back the next day with, "... Nah. Sorry. Case Closed."

And that's why even with the buyer protection claim ("Never send friends and family.") I don't trust PayPal or eBay anymore.

The Epilogue is months later, this happened to other sellers in other Mezco groups. Ended up it was the same guy. Always Skulls or Gomez. Same MO. Nothing ever happened to him, last I looked. I left all those groups after I sold the rest of my Mezco at the time.
 
Fawwwwwwwwwwwwwwwk that was a horrible story. That gave me so much vicarious anxiety! But thank you for posting it. Lovely how willing people are to screw others.

But yeah, I had forgotten about PayPal actually. I had a bad experience with them too but have blocked the details out now.
 
Anytime I see other online transactions vouch for PayPal, I think about how I never even had notice or a window to counter. Yet everyone else's experience is they side with the seller. Maybe dude had an inside PP agent.
 
Yeesh. Between trades and eBay sales, I've probably sold 500 items. Through it all, I've only been screwed over once. About a decade ago, I had an eBay item delivered to a buyer. IIRC, it was a Rocket Raccoon wave Jim Lee Jean Grey. He claimed he never received it. eBay sided with him. I wound up eating the $55 he paid for it.

I guess I've been lucky?
 
There is no way I let any of these massive organizations take money from me. Now, watch me eat those words on this current transaction that is still just looping because USPS closed the case an hour after I made it - on a Saturday. Some "search" they did. I'm fighting that one, too. Yay.
I know I should, but I don't really read people's feedback for other sellers, be it on ebay, Amazon, wherever. If I see something I like, I usually just get it. I can probably count the number of times on a single hand that I've had it bite me in the ass. If something is taking a bit long to ship, I may go read some feedback, and almost always see them say "it took a while to ship", at which point I just stop worrying. Maybe I still have more faith in humanity than I thought, who knows?
I also don't care about feedback - and I almost never leave it UNLESS the buyer begs me to (really?) or was a dick. But Ebay only letting sellers post positive feedback is SUCH bullshit that has never been properly explained. And I just post what I would say anyway with a Smile.

Similarly, I've never found an explanation on why Ebay changed "Send Offers" to a FOUR DAY duration. If anything, it needed to be shortened from two days to one day - not doubled! If people don't buy it when they see the offer, they almost never buy it DAYS later. And it absolutely holds up potential sales - it works completely against the seller, which makes no legitimate business sense.
 
The Epilogue is months later, this happened to other sellers in other Mezco groups. Ended up it was the same guy. Always Skulls or Gomez. Same MO. Nothing ever happened to him, last I looked. I left all those groups after I sold the rest of my Mezco at the time.
Imagine arriving in hell and then finding out its because your were stealing Mezco dolls.

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Similarly, I've never found an explanation on why Ebay changed "Send Offers" to a FOUR DAY duration. If anything, it needed to be shortened from two days to one day - not doubled! If people don't buy it when they see the offer, they almost never buy it DAYS later. And it absolutely holds up potential sales - it works completely against the seller, which makes no legitimate business sense.

I could be wrong, but I wanna say you can change the duration on offers when you send them. I know I've gotten some that only last a day or two. Though I wouldn't be surprised to hear that it's a case-by-case basis thing; lots of things ebay does just don't make sense.

Not to stick up for any crappy buyers, but just to play Devil's Advocate, I've absolutely waited a day or two after getting an offer to buy things before. Depending on the circumstances, I'll either wait for payday, check my finances, wait for an item to sell, etc. Though, to be fair, I'll admit I'm probably still part of the problem because I don't think I've ever clicked on "decline offer", thus freeing up the item for the seller. I just let the offer run out. Not on purpose, mind you, I just often forget.
 
Can you elaborate more on this? I've not heard of this happening. One of the reasons I take a photo of every package before I mail it. Is it just UPS? If something arrives "damaged" (if they don't send photos in the initial contact, I immediately assume scam), I tell the seller to talk to Ebay or USPS for coverage - any refund isn't coming out of my tiny profit. And the packages are insured.
Ebay told me that sellers are straight up responsible for damage incurred during shipping, so if you hand off something minty and it arrives bent then apparently that's our fault. I asked them how that could possibly be something in my control, and they agreed but said that's the way it works and recommended that lots of pictures and documentation helps to prevent problems (although, if I'm responsible either way, then I don't know what difference pictures are going to make...).

I take pictures of things prior to shipping and even share them with the buyer, but apparently if it arrives damaged the buyer can demand a refund or partial refund. And it was told to me that this was in general, not strictly a UPS thing (so, all carriers). There was also no additional insurance on the package, just whatever the default is when you buy a label.

This was all told to me over the phone while I was dealing with CS, and I think they meant the item inside the box and not the outer box, but since it was over the phone I don't have any black and white rule or documentation for it. In my particular case, a hole somehow appeared through the Hot Toys shipper box, then through the Hot Toys box, but didn't damage the figure. The hole was about the size of a pencil. He wanted a 100% refund because it was "no longer displayable".

By the way - my listings all say "no refunds, no returns" on them but according to ebay CS that doesn't mean anything. I was told over the phone that if he hadn't left the initial positive feedback, I may have been forced to either issue a partial refund (he keeps the item) or I could have been forced to accept a return for a full refund. Now, again - that's over the phone, and sometimes CS says things that aren't quite accurate, language barriers and all that. But, it's what I was told. So FYI.
 
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