Selling Toys - Horror Stories & "Happy" Customers

joshsquash729 said:
That's why I can never work a customer service job again, I don't think. I used to be really good with handling stupid customers, but something broke in me within the last couple years. I'd probably end up on the news within a few days.

Right now I'm dealing with a guy that, while I get where he's coming from, still kinda has me rolling my eyes a bit. When the Hammond Collection Spino went up for sale, I listed my old Nanmu Spino. Finally sold after a bit, for about 30ish less than the asking price (was in need of some quick cash for a flight home); I wrapped it up well, sent it off. Heard back the other day from the guy that it arrived with damage to the mouth and spine. Me, I'm thinking a chunk got taken off or something big broke off. Asked for photos and he sent me one of a tiny little paint chip on the bottom snout that you probably wouldn't even see unless you were looking at it straight on. Claims it wasn't in the original photo, which I checked, and I apparently didn't include any of the front directly on- being kind of a thin dino, you wouldn't really see much, but still, that's on me. And, like, I get it- we all want our figures to be nice and pristine, but sometimes things happen, and with something that, at least in my eyes, is so minimal that could easily be either painted over or something, I don't see why it's such a big deal. Especially when I let it go for less than I wanted to; if he'd spent some exorbitant amount, I'd understand, but he basically got it for its original price. And he asked me yesterday what I'd offer "as a reward for keeping the dinosaur", which I really hope is just an awkward translation. The address it was sent to was in the US, but he seems to not speak English, so I don't know if it was sent overseas at some point or what, but if so, just another reason why I don't like to deal with shipping overseas.

I dunno. Like I said, maybe I've just grown embittered by anything dealing with customers, or maybe recent life events just have me a bit cold. Maybe it's my upbringing- little paint flaws have never been a huge deal to me when 99.999% of the rest of the figure is still pristine. Like Reefer said, things like this are just part of the deal with selling things, but it feels like the last thing I need right now. I'm not good with haggling even during the best of times- like others have said, the open-ended "how much?" question is like a brick wall to me. Just tell me how much you want, and we can go from there, cuz I want this over and done with as quickly as possible while still remaining fair to myself.
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Don't even respond. Just don't even bother. You might get a ding on your feedback, but fuck it.
 
RicksNerdLife said:
Don't even respond. Just don't even bother. You might get a ding on your feedback, but fuck it.
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Ohhh, I considered it. I have good feedback otherwise, but I don't want him trying to get all his money back and screwing me over in that regard. Figured I'd offer to refund shipping; wasn't that much, and considering both what he paid and how little the damage, it seems fair. It'll show me, too, if he's willing to take whatever, or if he really is after a free figure.
 
I don't know why I bother putting "Best Offer". Selling two complete Mafex figures. Asking 160 for them.

Get an offer for 100.

Seriously? You think I'm willing to take a 60 dollar cut on two very sought after figures?

Figures I'm already taking a loss on, as I bought them for over 100 a piece?

No. Declined. Not even bothering with a counter.

Two seconds later, offer for 110.

Declined. Offer comes in for 120. Closer, but not in the ballpark. Declined.

*Sigh* Just buy it for what I'm offering. You already get bent over the stump on eBay fees anyway.

Update: After his or her last offer, I finally countered--with 160. They haven't responded.
 
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RicksNerdLife said:
I don't know why I bother putting "Best Offer". Selling two complete Mafex figures. Asking 160 for them.

Get an offer for 100.

Seriously? You think I'm willing to take a 60 dollar cut on two very sought after figures?

Figures I'm already taking a loss on, as I bought them for over 100 a piece?

No. Declined. Not even bothering with a counter.

Two seconds later, offer for 110.

Declined. Offer comes in for 120. Closer, but not in the ballpark. Declined.

*Sigh* Just buy it for what I'm offering. You already get bent over the stump on eBay fees anyway.

Update: After his or her last offer, I finally countered--with 160. They haven't responded.
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I totally get the frustration. But to be fair, I've been on both sides of that one. Some folks either don't know what they have or just want to get rid of things. I've admittedly made some pretty lowball offers before just to try my luck, and they're mostly declined, but every now and then I'll get someone who accepts. Gotten a couple grails or semi hard-to-find pieces that way. You never know if you don't try!

But as always, it's okay when I do it, just not when others do it to me. 🤪
 
You guys just don't have enough fun with it. If someone lowballs you, counteroffer with a higher number than your list price. 160 bucks and they offer 100? Come back with 190. Why not.
 
Damien said:
You guys just don't have enough fun with it. If someone lowballs you, counteroffer with a higher number than your list price. 160 bucks and they offer 100? Come back with 190. Why not.
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It's brilliant! Put a little topspin on that volley and adopt the same "hey, doesn't hurt to ask/be a shithead" philosophy they employ!
 
Damien said:
You guys just don't have enough fun with it. If someone lowballs you, counteroffer with a higher number than your list price. 160 bucks and they offer 100? Come back with 190. Why not.
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I suppose the logic of "you never know until you ask" does technically work the other way too. Brilliant! I'll have to try it!
 
Woke up to an email from a buyer telling me I didn't include a set of hands. Indignant at first, I investigated and sure enough - I found them. Which is INFURIATING because the $5 it will take to ship TWO HANDS wipes out the profit. Also, it's totally my fault, which sucks.

So I log on to Ebay to look at a new label and see this asshole already left negative feedback before messaging me and obviously not allowing me time to respond - we are not in the same time zone. What an ass.

So then I used my excess madness to snarkily respond to three other ebayers trying to fuck me on other listings. Not my best move but eh - this thread inspired me. ;)
 
Schizm said:
Woke up to an email from a buyer telling me I didn't include a set of hands. Indignant at first, I investigated and sure enough - I found them. Which is INFURIATING because the $5 it will take to ship TWO HANDS wipes out the profit. Also, it's totally my fault, which sucks.

So I log on to Ebay to look at a new label and see this asshole already left negative feedback before messaging me and obviously not allowing me time to respond - we are not in the same time zone. What an ass.

So then I used my excess madness to snarkily respond to three other ebayers trying to fuck me on other listings. Not my best move but eh - this thread inspired me. ;)
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I wouldn't even bother sending him those hands now. I would say "You want to be an asshole? Cool. Hands are going in the trash. Was willing to send those out, but you can eat shit now".
 
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